gt99 Help FAQ: Identity verification and help

Support Ticket

Submitting one ticket makes it easy to track the response; information typically appears on 2 screens, so it takes less time

Document

Match ID and phone number; if there are misspellings, verification stops, this is the most common issue

Mobile Support

Uploads work well on Android phones; even with weak networks you can send a photo, but upload one file at a time

Secure Account

Keep all information in one place; many Dhaka users match the names bKash and Nagad, then proceed

Why is identity verification

For account security this is needed; when the information matches, support can respond faster, especially for name and date of birth

• Match the name exactly
• Keep date of birth accurate
• Keep phone number active

How many photos are

Usually 2 photos are enough; if the front and back are clear, the review goes faster

• Keep good lighting
• Do not submit cropped pictures
• Upload the file in one go

Why are bKash, Nagad, Rocket important?

In Bangladesh these three methods are more familiar; they also work for small transactions, so keeping the same names in support is better

• Methods used in Bangladesh
• Make transactions with matching
• Notify if number changes

Step 1: Verify information

View the profile name, address, and phone number; this 1-minute verification saves a lot of time

Step 2: Send ticket

Describe the issue and attach a screenshot; this helps the support team respond correctly

Step 3: View the reply

Check notifications and messages in both; sometimes a reply arrives within 10 minutes, sometimes longer

Always keep

National ID, clear selfie, and active phone number ready; Dhaka users typically prepare these three things first

• National ID
• Clear selfie
• Active number

Do not send these

Blurred scans, cropped files, or someone else's documents will halt the process; the support team can always spot this, so sending promptly is better

• Blurry photo
• Cropped scan
• Documents with a

A quick note

Sometimes a name's spelling shifts by a single character; that's the most common mistake, and if not corrected the review stalls

So check once before uploading, then go back to the gt99 Login page and try again

gt99 Login

What you will see with login problems is explained here

Deposit Guide

Understand the steps to deposit with bKash, Nagad, and Rocket

Withdrawal guide

See how to proceed after reconciling accounts